Shipping & Delivery
How long does delivery take?
The delivery time is an average of 1 to 3 working days, depending on your location.
Can I track my order?
Yes, after dispatch, you will receive an email with a tracking number.
Do you also deliver outside the Netherlands & Belgium?
No, we only deliver in the Netherlands and Belgium.
Why is my order arriving in multiple parts?
Some orders ship from multiple locations and arrive at different times.
What are the shipping costs?
We offer free shipping on orders over €50. For all amounts under €50, the shipping costs are €3.95.
Orders & Payments
Is online betalen veilig?
Ja, wij gebruiken een beveiligde SSL-verbinding voor alle betalingen.
Which payment methods do you accept?
We accept Mastercard, Maestro, Bancontact, Shop Pay, Apple Pay, and Google Pay.
Can I cancel or change my order?
We cannot accept returns on certain items. This is clearly indicated before purchase.
I haven't received a confirmation email, what now?
Please check your spam folder. Otherwise, please contact us.
How do I track the status of my order?
Via the tracking number in your shipping confirmation.
Kan ik mijn bestelling anuleren
Het is niet mogelijk om een bestelling te annuleren. Zodra een bestelling is geplaatst, wordt deze automatisch verwerkt.
Heb je je bedacht? Dan kun je na ontvangst van je bestelling gebruikmaken van het herroepingsrecht. Je kunt je bestelling retourneren.
Returns & Warranty
What is your return policy?
You can return products within 14 days of receipt.
Not all products are returnable. Please refer to the product description or our return policy for more information
How do I request a return?
Via.
My product arrived damaged, what now?
Return the product and state that it is damaged. If possible, send a photo.
When will I receive my refund?
Within 5 to 10 business days after receipt of the return.
Other
How do I contact you?
You can contact us using the contact form at the bottom of the page or send us an email.
How quickly will I get a response?
We will respond to your message within 2 working days.
Can I contact you by phone?
No, we are only available by email and via the contact form.